Customer Advocate I- Location Helena MT

Job Description/ Link: https://bit.ly/4aIDd3X Why You’ll Love HCSC When you join HCSC, you are joining the largest customer-owned health insurer in the United States. HCSC is dedicated to reimagining health care while investing in the growth of our people. We seek team members who are passionate about positively impacting our communities and supporting others. Our Impact: Our social responsibility consists of corporate giving, local community relations, volunteerism, diversity and wellness, and sustainability initiatives. Who We Serve: We work hard to provide our members with the most innovative, cost efficient and helpful tools to manage their health. Our Ethics: We strive to do the right thing every day, acting ethically and honestly in everything we do. Our Purpose: To do everything in our power to stand with our members in sickness and health. Why You’ll Love Customer Service Customer Service provides our employees rewarding experiences and the ability to make a difference to improve the lives of our colleagues, our customers, and our communities every day. A Day in the Life of a Customer Advocate As a Customer Advocate, you will be responsible for monitoring the phone in one of our on-site call center locations to promptly assist HCSC members and physicians with their inquiries. Spend approximately 90% of the scheduled time fielding phone calls. • Analyze inquiries from members or providers to anticipate needs and proactively take the next steps to complete requests. • Initiate and code adjustment transactions to correct and resolve inquiries. • Helping our customers navigate the complexity of the healthcare industry to resolve their issues and ensure their needs are met on the first interaction. • Collaborate with providers, families, and patients through secure communications, in compliance with HIPAA, to ensure member’s and provider’s needs are met. • Maintain complete confidentiality of company business. What’s in it for You • HCSC provides its employees with array of resources and benefits to help you take care of yourself so you can take care of your family, perform your job well, and feel good at the end of the day. • We strive to maintain an inclusive work environment where all employees experience equity. Our employees know when they come to work each day they will be treated fairly and with the respect they deserve. • At HCSC you will be building a rewarding career in healthcare. We know the importance of career growth and provide our employees with opportunities to develop. Skills & Requirements • Proficient computer skills and ability to navigate various computer applications • Data entry and/or typing experience • Interpersonal, verbal and written communication skills • Organizational skills • Independent decision-making skills and problem solving • Ability to spend approximately 90% of the scheduled time on the phone • Experience with billing, working in a medical office, or hospital customer service is preferred JOB REQUIREMENTS: • High school diploma OR GED. • 6 months customer service experience OR 6 months experience in an office environment. • Data entry and/or typing experience. • Interpersonal, verbal and written communication skills. • Analytical and organizational skills and independent decision making skills. • Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks. PREFERRED JOB REQUIREMENTS: • 9 months customer service experience. • Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management. • Knowledge of medical terminology and anatomy. • Proven ability to learn quickly and adapt to change. • Referral preference given to applicants able to take and meet testing criteria.